• Penn Fence Product Returns

    SHIPPING AND RETURNS

    Penn Fencing prides itself on shipping orders to our customers in a timely
    manner. We strive to safely ship in the most cost-effective and efficient
    manner possible. Big or small, our online shipping calculator will provide
    a quick cost estimate and our customer service specialists will find the
    perfect shipping solution for you.
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PENN FENCING SHIPPING POLICIES:


General:
Shipping transit times are estimates only and are based on business days and exclude weekends and UPS holidays. We make our best effort to ship material as quickly as possible. But, since many of our items are large and/or specialty items, extra time may be required for packaging and transit arrangements. Orders are shipped on a first come-first served basis. During peak times shipments may be delayed.

Penn Fencing, Inc. makes every effort to carefully inspect all products as they are being packaged. Steps are taken to ensure products arrive undamaged.

We cannot assume responsibility for damage incurred during shipment. It is the responsibility of the receiver to carefully inspect all packages for damage and report damage to the carrier prior to signing for release from the carrier.



UPS Map

UPS:
Most of our on-line items are packaged small enough to ship via UPS. When items are added to your shopping cart, a shipping estimator will display service levels and pricing based on your zip code. The user can then select a service level based on shipping times and pricing during final checkout.




Common Carrier Freight:
To help reduce shipping cost we offer freight terminal pick up. You now have the option to select terminal pick up when calculating your shipping cost.

Some of our larger products require shipping via common carrier freight. When items are added to your shopping cart, a shipping estimator will display carrier options and pricing based on your zip code. The user can then select a carrier based on shipping times and pricing during final check out.

Please be advised that it is the responsibility of the receiver to provide a method of unloading the material. The carrier will not provide a lift gate unless prior arrangements have been made which will increase the rates.

RETURNS AND EXCHANGES

Penn Fencing, Inc. will gladly accept returns and refund or credit the purchase price of any material returned to us in its original new condition. We cannot, however, refund the cost of shipping.

Custom order items will incur a 20% restocking fee. Custom order items include, but are not limited to, items that are custom cut, solar and low voltage lights, aluminum railings and designer colored items.

Ship returns along with a copy of your order to:
Penn Fencing, Inc.
Attn: Returns
647 Pittsburgh Rd
Butler, PA 16002

For addional Shipping and Returns Information, please contact us at
1-888-728-4695
or complete and submit our contact form by clicking the button below.

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